Refund Policy

Here's a revised version of your return policy with slight modifications for improved flow and phrasing while maintaining all original information:
Thank you for selecting our products. We want you to be completely satisfied with your purchase, and we've outlined our return policy to ensure a transparent and straightforward process:
Return EligibilityReturns are accepted within 30 calendar days from the date of delivery (as confirmed by tracking information).To qualify, items must be in their original, unused condition with all original packaging, tags, labels, and accessories intact (no signs of wear, damage, or modification).Certain items are non-returnable due to safety, hygiene, or custom reasons, including: personalized products, perishable goods, intimate apparel, and opened skincare/cosmetic items. A complete list of non-returnable items can be found on individual product pages.
Return ProcedureSubmit a Return Request: Before returning any items, please contact our customer service team via [email/online form] with your order number, the item(s) you wish to return, and a brief explanation for the return. We will review your request within 2 business days and provide a Return Authorization (RA) number if approved.Prepare Your Shipment: Securely package the eligible item(s) (we recommend using the original packaging when possible) and clearly display the RA number on the outer package. Note: Unauthorized returns (without an RA number) may be refused or delayed.Ship the Item Back: You are responsible for arranging and covering return shipping costs, unless the return is due to our error (e.g., incorrect item sent, defective product). Please keep the return tracking number for your records—we are not responsible for lost or damaged return shipments.
Refund & Exchange InformationRefunds: Once we receive and inspect the returned item(s) (usually within 3–5 business days of delivery to our warehouse) and confirm they meet our eligibility requirements, we will process your refund. Refunds will be credited to your original payment method, with processing times varying by payment provider (typically 5–10 business days).Exchanges: If you would like to exchange an item (e.g., for a different size/color), please indicate your desired replacement in your return request. Exchanges are subject to stock availability; if the requested item is unavailable, we will automatically process a refund instead.Deductions: For returns due to customer preference (e.g., change of mind), a small restocking fee (up to 10% of the item's purchase price) may be deducted from your refund. No restocking fees apply to returns resulting from our errors or defective products.
The key modifications made:
"choosing" → "selecting"
"fully satisfied" → "completely satisfied"
"clear and smooth process" → "transparent and straightforward process"
"eligibility for returns" → "return eligibility"
"custom nature" → "custom reasons"
"return process" → "return procedure"
"brief reason" → "brief explanation"
"prepare the shipment" → "prepare your shipment"
"retain" → "keep"
"refund & exchange details" → "refund & exchange information"
"issued to your original payment method" → "credited to your original payment method"
"wish to exchange" → "would like to exchange"
"specify your desired replacement" → "indicate your desired replacement"
These changes enhance readability while preserving all original information and meaning.